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ABSTRACT
The purpose of this research work is to identify the effects of training on the job performance of the personal secretary. Two companies in Port Harcourt, Rivers State were selected for this study. The researcher identified that global economy is being driven by technology. The secretary must therefore keep herself abreast of the latest technology. It was found that training will help the personal secretary to make use of her full potential, which as a life wire must have a positive impact and the organizations. training improves operations and enhances their skill. This also helps in reducing cost and waste of resources thereby increasing output for the growth of the organizations. based on this facts, recommendation is made to avoid shortfall on the part of the personal secretary, he/she must be ready to go for training as at when due. The organization which he/she works should encourage and make provision for training of the secretary as any malfunction from the secretary will affect the organization adversely.
TABLE OF CONTENTS
TITLE PAGE:
CERTIFICATION ii
DEDICATION iii
ACKNOWLEDGEMENT iv
ABSTRACT v
TABLE OF CONTENTS vi
LIST OF TABLES………………………………………………………………….…….viii
CHAPTER ONE 1
INTRODUCTION 1
1.1 BACKGROUND OF THE STUDY 1
1.2 STATEMENT OF THE PROBLEM 2
1.3 PURPOSE OF THE STUDY 3
1.4 SIGNIFICANCE OF THE STUDY 3
1.5 RESEARCH QUESTIONS 4
1.6 THE SCOPE (DELIMITATION) OF THE STUDY 4
1.7 LIMITATION OF THE STUDY 5
1.8 DEFINITION OF TERMS 5
CHAPTER TWO 7
REVIEW OF RELATED LITERATURE 7
2.1 INTRODUCTION 7
2.2 CONCEPT OF TRAINING 8
2.3 TYPES OF TRAINING 9
2.4 OBJECTIVE OF TRAINING 10
2.5 TRAINING AND DEVELOPMENT 14
2.6 EFFECTS OF TRAINING ON THE PERSONAL SECRETARY 16
2.7 SUMMARY OF LITERATURE REVIEW 17
CHAPTER THREE 18
RESEARCH METHODOLOGY 18
3.1 INTRODUCTION 18
3.3.1 PRIMARY SOURCES OF DATA 20
3.4 POPULATION OF THE STUDY 20
3.5 SAMPLING TECHNIQUE 20
3.6 SAMPLE SIZE 21
3.7 METHOD OF DATA COLLECTION 21
QUESTIONNAIRE DISTRIBUTION AND RETRIEVAL 21
3.8 METHOD OF DATA ANALYSIS 22
3.9 VALIDATION OF RESEARCH INSTRUMENT 22
31O RELIABILITY OF RESEARCH INSTRUMENT 23
CHAPTER FOUR 24
DATA PRESENTATION AND INTERPRETATION 24
4.1 INTRODUCTION 24
4.3 RESEARCH QUESTIONS TWO 27
4.4 RESEARCH QUESTION THREE 29
4.5 RESEARCH QUESTION FOUR 31
4.6 DISCUSSION OF FINDING 33
CHAPTER FIVE 35
SUMAMRY, CONCLUSION AND RECOMMENDATIONS 35
5.1 INTRODUCTION 35
5.2 SUMMARY OF FINDINGS 35
5.3 CONCLUSION 36
5.4 RECOMMENDATIONS 37
5.5 SUGGESTIONS FOR FURTHER STUDIES 38
REFERENCES 39
APPENDIX 1 41
APPENDIX 2 42
CHAPTER ONE
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The secretary is said to be the life blood of an organization, this is because he/she is the custodian of records, the representative of the organization as well as the implementer of the decisions of management. Every transaction carried out by an organization is documented and the secretary handles all correspondence, hence the success or failure of the organization lies in the hands of the secretary. This is to say that the roles of the secretary are necessary to the success of any organization. To buttress this fact, no organization can function without somebody who records and that is the secretary. All these characteristics and duties are also the functions of the personal secretary who works under a superior officer called 1the boss who may be the manager, director or head of department as the case may be.
Training will help the secretary meet up the challenges that may arise in course of carrying out her duties, thus, there must be planned process to modify attitude, knowledge or skill behaviour through learning and experience to achieve effective performance in a range of activities. The purpose of the work situation is to develop the ability of the secretary and to satisfy the current and future needs of the organization.
All organizations either private or public are set up to achieve certain aims and objectives and to do so within minimum cost and available resources and the personal secretary is expected to live up to expectation in course of discharging her duties. This is necessary to determine the effect of training on the job performance of the personal secretary.
1.2 STATEMENT OF THE PROBLEM
Every organization aims at maximizing profit. This depends on the secretary who is centered on the business transaction of the organization. Technology is what organization depends on to meet up with competitive nature of the society. Any organization that is not able to cope with the new technology in place will be left behind if nothing is done in that respect.
The inability of the personal secretary to cope with the challenges of the world of science and technology is a problem hence this study of the effects of raining on the secretary’s performance.
1.3 PURPOSE OF THE STUDY
The aims of this study are:
- To reduce cost and waste of resources.
- To increase output for the growth of the organization.
- To identify the benefits associated with training.
- To ascertain the usefulness of modern office machines in the training of the secretary.
1.4 SIGNIFICANCE OF THE STUDY
The study is significant in the following way:
- It helps to identify the need for training.
- It helps to identify the problems and difficulties associated with training.
- It helps to encourage secretaries to imbibe the habit of training in them and also encourage the management to make provisions for training to enable the personal secretary meet up with the technological challenges ahead of him.
1.5 RESEARCH QUESTIONS
- Does training reduce cost and waste resources?
- Does training of secretary increase the output for the growth of the organization?
- What are the benefit associated with training and development of the secretary?
- Does the issue of modern office machines increase the productivity of the secretary?
1.6 THE SCOPE (DELIMITATION) OF THE STUDY
The area of the study/investigation involves integrated logistics (INLETS) and Agip Oil Company in Port Harcourt, Rivers State. These firms were chosen for easy access to information.
1.7 LIMITATION OF THE STUDY
The study is limited by the following factors:
- FINANCE: There are no enough funds to enable the researcher carry out extensive work on the research work.
- RESPONDENTS: some secretaries rejected the questionnaires given to them as they would not like to expose the policy of the companies on training.
- Time frame for the completion of the research was too short, thereby limiting its coverage.
1.8 DEFINITION OF TERMS
The following terms used in the research work have the following meaning in context.
- TRAINING: A planned process aimed at modifying behaviour, skill or Knowledge to improve performance.
- SECRETARY: a person who employed to handle Correspondence, keeps fills, to other Clerical work for another person or organization, and also keep records and take records and takes minutes of meetings.
- MACHINE: any tool or instrument that makes work easier.
- PERFORMANCE: Is the accomplishment of given Task measured against present Known standards of accuracy, completeness cost and speed. It is a fulfillment of an obligation.
- IMPLEMENT: These are letters and other office documents that come in and out of the organization.
- IMPACT: The influence of the automation system on an individual in a work place or it is an automation technology on the society.
- DEVELOPMENT: A change from a particular level to a more advanced form.