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Abstract
The study examines conflict management and corporate productivity of selected oil/gas firms in Rivers State. The survey research design was employed. The study was designed to focus on selected Oil and gas firms in Rivers State, where primary data. The population of the study is 120. The Taro Yemens formula was used to determine the sample size of 96. the primary and secondary data were used. Data collection was done using a structured questionnaire. The method used to analyze the data was simple descriptive method stated in tables and expressed in percentage. The chi-square statistical test was employed. The hypotheses will be tested electronically with SPSS Version 22. The study revealed that avoidance, competition and cooperation influences corporate productivity of selected oil and gas firms in Rivers State. Based on the findings of the study, we recommended that management should employ manager that will ensure a proper administration of policies aimed at motivating workers towards desired productivity and procedures in handling employees grievances should be in line international best practices.
Table of Contents
Title Page i
Cover Page ii
Declaration iii
Certification iv
Dedication v
Acknowledgements vi
Abstract vii
Table of Contents viii
List of Table x
List of Figures xi
CHAPTER ONE 1
INTRODUCTION 1
1.1 Background to the Study 1
1.2 Statement of the Problem 2
1.3 Objectives of the Study 2
1.4 Research Question 3
1.5 Significant of the Study 3
1.6 Research Hypotheses 4
1.7 Scope of the Study 4
1.8 Definition of Related Terms 5
CHAPTER TWO 6
LITERATURE REVIEW 6
2.1 Conceptual Framework 6
2.1.2 Concept of Conflict Management 6
2.1.2 Dimensions of Conflict Management Strategies 7
2.1.3 Concept of Corporate Productivity 9
2.1.4 Measures of Corporate Productivity 10
2.1.5 The Relationship between Conflict management and Corporate Productivity 13
2.2 Theoretical Framework 16
2.2.1 Marxist Theory of Industrial Conflict and Harmony 16
2.3 Empirical Review 17
CHAPTER THREE 20
RESEARCH METHODOLOGY 20
3.1 Research Design 20
3.2 Population of the Study 21
3.3 Sample Size Determination 21
3.4 Sampling Techniques 22
3.5 Source Data Collection 22
3.6 Method of Data Collection 23
3.7 Data Analytical Techniques 24
3.8 Reliability and Validity 25
CHAPTER FOUR 26
DATA PRESENTATION AND ANALYSIS 26
4.1 Data Collection and Presentation 26
4.2 Data Analysis 27
4.3 Hypotheses Testing 30
4.4 Discussion of Findings 34
CHAPTER FIVE 36
SUMMARY, CONCLUSION AND RECOMMENDATION 36
5.1 Summary 36
5.2 Conclusion 36
5.3 Recommendations 36
Appendix I 39
Appendix II 40
List of Table
Table 4.1: Questionnaire Administration and Retrieval 26
Table 4.2: Showing the Age of Respondents 27
Table 4.3: Showing the Gender/Sex of Respondents 27
Table 4.4: Showing the Educational Qualification of the Respondents 28
Table 4.5: Showing the Marital Status of Respondents 28
Table 4.6: Conflict avoidance and corporate productivity of selected oil and gas firms in Rivers State 29
Table 4.7: Competition and corporate productivity of selected oil and gas firms in Rivers State. 29
Table 4.8: Cooperation relate with corporate productivity of selected oil and gas firms in Rivers State 30
List of Figures
(Fig. 2.1: Source: The dimensions of conflict management was adopted from the work of Okoric, (2z016) on Conflict Management and Corporate productivity in an organization while the measures of Corporate productivity was gotten from the work of Batista and Francisco, (2017) on Corporate productivity: A Study of the Firms Listed by the Corporate Sustainability Index) 6
CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
Productivity is critical for the long-term competitiveness and profitability of organizations. Studies have shown that emotional intelligence is positively related to organizational productivity and organizational performance as well. More specifically, emotional intelligence has been shown to have positive outcomes, such as low turnover intention, improvement of performance, and job satisfaction (Garrard-Leiva, 2012).
One way an organization can be productive is through conflict management strategies. Conflict refers to some form of friction, disagreement, or discord arising within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group. Conflict can arise between members of the same group, known as intergroup conflict, or it can occur between members of two or more groups, and involve violence, interpersonal discord, and psychological tension, known as intergroup conflict. Conflict in groups often follows a specific course. This period of conflict escalation in some cases gives way to a conflict resolution stage, after which the group can eventually return to routine group interaction once again (Harvard Program on Negotiation Glossary, “Conflict” 2013). Conflict is a social factual situation in which at least two parties (individuals, groups, states) are involved, and who strive for goals which are incompatible to begin with or strive for the same goal, which, can only be reached by one party and want to employ incompatible means to achieve a certain goal (Schmid, 1998). The organizational conflict in business organizations is disagreement by individuals or groups within the organization, which can center on factors ranging from resource allocation and divisions of responsibility to the overall direction of the organization; conflict is the perception of differences of interests among people (Thompson, 1998). Conflict occurs between people in all kinds of human relationships and in all social settings. Because of the wide range of potential differences among people, the absence of conflict usually signals the absence of meaningful interaction. Conflict by itself is neither good nor bad. However, the manner in which conflict is handled determines whether it is constructive or destructive (Deutsch and Coleman, 2000). Conflict is defined as an incompatibility of goals or values between two or more parties in a relationship, combined with attempts to control each other and antagonistic feelings toward each other (Fisher, 1990).
The study seeks to examine the relationship between conflict management strategies and corporate productivity of Oil and gas firms in Rivers State.
1.2 Statement of the Problem
Expanding industrial activities have been ascribed incompletely as casualisation of specialists (Kalejaiye, 2014). Taking the manufacturing sector as a case, as related to the extent to which the issue can be seen. This study also seeks to explain the effectiveness of conflict in organization and also the strategies available in managing the conflict. Numerous organizations in Nigeria are tormented by a bunch of issues and illnesses created by wasteful and incapable administrative style or strained relationship amongst administration and the worker’s party (Fapohunda, 2012). It is against these problems that, this study empirically evaluates the relationship between conflict management strategies and corporate productivity of Oil and gas firms in Rivers State.
1.3 Objectives of the Study
The aim of the study is to examine the relationship between conflict management strategies and corporate productivity of selected Oil and gas firms in Rivers State. The specific objectives of the study are to:
1. Examine the relationship between competition and corporate productivity of selected Oil and gas firms in Rivers State.
2. Examine the relationship between relationship between collaboration and corporate productivity of selected Oil and gas firms in Rivers State.
3. Examine the relationship between conflict avoidance and corporate productivity of selected Oil and gas firms in Rivers State.
1.4 Research Question
The following research questions were proposed to guide the study.
1. Does competition and corporate productivity of selected Oil and gas firms in Rivers State?
2. Does collaboration associate with corporate productivity of selected Oil and gas firms in Rivers State?
3. Does conflict avoidance associate with corporate productivity of selected Oil and gas firms in Rivers State?
1.5 Significance of the Study
The relevant of this study rest in the importance to stakeholders in the organization. The importance of this study is being includes an analysis of the most important themes of work, and define attributes general methods of managing organizational conflict on the effectiveness of regulatory. The importance of the results which expect to determine the relationship between organizational conflict and effective regulatory, and offers practical solutions to rationalize the organizational conflict, including serving achieve effective organizational structure, in order to raise the level of performance and the advancement of your devices administrative, to achieve the lofty goals of the highest efficiency and effectiveness. This study will assist organizational managers on the tools techniques to employ in managing conflict in their respective organizations in the oil and gas industries. This study is pertinent to trade unionist in their respective organizations. This study is justified because it will assist in the stability and relative profitability in the organization particularly in the period of economic recession. This study will also contribute in enriching the literature in industrial relations particularly in management sciences in general.
1.6 Research Hypotheses
The following research hypotheses are postulated to guide the study
H01: There is no significant relationship between competition and corporate productivity of selected oil and gas firms in Rivers State.
H02: There is no significant relationship between collaboration and corporate productivity of selected oil and gas firms in Rivers State.
H03: There is no significant relationship between conflict avoidance and corporate productivity of selected oil and gas firms in Rivers State.
1.7 Scope of the Study
The study is delimited under the following headings; content scope, geographical scope and unit of analysis.
Content Scope: The content of this study involves on investigation to ascertain the relationship between conflict management strategies and corporate productivity of Oil and gas firms in Rivers State.
Geographical Scope: This study is delineated to Port Harcourt metropolis with reference to selected Oil and gas industries which include Agip Oil Company and Total all in Port Harcourt, Rivers State.
Unit of Analysis: The unit of analysis involved the staff of the selected small and medium scale manufacturing firms at the time of the study. Hence it is a micro level study. In carrying out an investigation of this nature the researcher must of necessity be faced with some constraints.
The time constraints, the time frame provided for this study was short.
Financial constraints. Usually, a study of this nature involved some level of expenditure therefore; finance was also a limiting factor.
Poor response from the respondent and inability to access the entire population of the study. In the next segment significance of the study will be discussed and lastly, poor measurement instrument.
1.8 Definition of Related Terms
AVOIDANCE: This study argues that “avoidance” in some instances, be recognized as an active form of conflict management strategies.
COMPETITION: It reflects a desire to meet one’s own needs and concerns at the expense of the other party. COOPERATION: Cooperation is the most appropriate tool for managing organizational conflict if do not suffer the parties from time pressures.
CONFLICT AVOIDANCE: This attempt to keep the conflict surfacing at all or would simply ignore the conflict or impose a solution.
CONFLICT MANAGEMENT STRATEGIES: This can be defined as attempt to control or regulate conflict through numbers of measures.