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ABSTRACT
This work is carried out to identify and discuss the need for a computer system in hotel business billing system.A hotel business is a hospitality industry which caters for both leisure and well being of its guest. The duties of hotels are to offer accommodation to their guest and to render services to them. These services are usually personal.The focus on this topic is to introduce computer in the allocation of rooms and billing system of a hotel. The result of this project is aimed at eliminating the tedious work which is associated with the making reservations and keeping account in hotel. It will also save storage system for guest who has stayed in the hotel before.
TABLE OF CONENT
ACKNOWLEDGEMENT i
DEDICATION ii
CERTIFICATION iii
ABSTRACT iv
TABLE OF CONENT v
CHAPTER ONE 1
1.0 INTRODUCTION 1
1.1 STATEMENT OF THE PROBLEM. 2
1.2 AIM AND OBJECTIVE OF THE STUDY 3
1.3 SCOPE OF THE STUDY 3
1.4 DEFINITIONS OF TECHNICAL TERMS CONCERNING THE TOPIC 4
CHAPTER TWO 6
2.0 LITERATURE REVIEW 6
2.1 INTRODUCTION 6
CHAPTER THREE 13
3.0 LOGIC DESIGN: ALGORITHM AND FLOWCHART 13
3.1 ALGORITHM 13
3.2 FLOWCHART 16
4.0 CODING AND IMPLEMENTATION 23
4.1 SOURCE CODES 25
4.2 SAMPLE OF THE OUTPUT 57
4.3 HOW TO RUN THE PROGRAM/APLICATION 61
4.4 REASON FOR CHOICE OF LANGUAGE FOR THE PROGRAM 61
CHAPTER FIVE 63
5.0 SUMMARY, RECOMMENDATUION AND CONCLUSION 63
5.2 CONCLUSION 63
5.3 RECOMMENDATIONS 64
REFERENCES 65
CHAPTER ONE
1.0 INTRODUCTION
Hotel is a place where a bonafide traveller can receive food and shelter, provided he is in a position to pay and is in a fit condition to be received. Hence, a hotel provides food and beverages, and lodging to travellers on payment. In turn, it has the right to refuse a traveller that is drunk, disorderly, and unkempt or is not in a position to pay for the services.
The earliest hotels were managed by husband and wife teams, who provided large halls for travellers to make their own bed and sleep on the floor. The entire cooking service and recreation were provided by the husband and wife team and his family.
Well managed hotel industry took place on the shape of chalets and small hotels which provided variety of services. They were mainly patronized by the aristocracy of the day.
The management business billing of a hotel system was virtually left in the hands of the front officers. The front office in a hotel is the department responsible for the scale of hotel rooms through systematic method of reservation, followed by registration and assigning of rooms to customers, it was usually done manually. This was boring and cumbersome in hotels that still operate manually today. This development in hotel business billing system continued gradually until recently when computer was invented as an electronic method of processing data, computer can be defined as an electronic device that accept input, manipulated data and produces information which is the output, as required. Computerization of hotel business billing system: a focus on the lodging system of a hotel, therefore, the application of computer in the lodging system of a hotel. A hotel which operated a computerized system will ensure that the program carries provision for different tariffs, locations and individual guest preferences. Details of each room are stored within the memory and as a guest registers the guest list is immediately updated while that particular room is removed from the list of those which are available for letting. Because the system is so accurate, there is little chance of two people being given same room.
1.1 STATEMENT OF THE PROBLEM.
The introduction of computer in the hotel is to reduce problem encountered on arrival and event at check out time by guest’s customers and visitors to the hotel and by the reception staff on their efforts to manually attend to each guest’s requests going through the reception routine in the front office by the guest is normally frustrating and time wasting. As guest can be kept on his feet for several minutes waiting to be attended to .the billing procedures in the cashier section are similar to that of the front office. The staffs at the cashier section are also limited by their human capabilities.
1.2 AIM AND OBJECTIVE OF THE STUDY
The aim of this study is to design an efficient hotel billing information system that would achieve any other the following objectives:
(1) that handles quest request efficiently
(2) Reducing costs and increasing management effectiveness.
(3) is to ensure that no quest leaves the hotel without paying the bill
(4) For the scale of hotel rooms through systematic method of reservation, followed by registration and assigning of room to customers
(5) The computer will select the best available rooms for particular reservation or offer alternative if the preferred room is already taken or not yet ready
(6) To ensure accurate dealing of quest bill
1.3 SCOPE OF THE STUDY
The computerization of the hotel business billing system is centred on the front office. (i.e. reception and cashier section) of the Baghena hotel limited.
1.4 DEFINITIONS OF TECHNICAL TERMS CONCERNING THE TOPIC
REAL TIME PROCESSING: Technique by which enter data for immediate processing.
ON LINE PROCESSING:Also called transaction processing,. It is the collecting and processing of data as transaction occurs.
INFORMATION:When data undergoes certain manipulations like calculation, sorting, amending etc. they eventually become useful meaningful. In other words, they become information.
DATA:Bit and pieces of fact and figures representing an idea or event needed for processing to give out information.
FIELD:A unit of information containing a group of related data.
ARRIVAL: Time that a guest registers into the hotels.
ACCOMMODATION: The term simply refers to rooms.
BOOKING:Reservation of rooms.
CANCELLATION:When a room reservation is withdrawn by the guest.
CHECK-IN:Arrival of a guest who has registered at the reception.
CHECK-OUT:Departure of a guest who has settled his bills.
DEPARTURE:Time when a guest leaves the hotel.
DOUBLE ROOM:Room with one large- size bed.
GUEST:Person who uses the services of a hotel.
RECEPTION:Counter in a hotel that registers guests.
RESERVATION: Counter that receives documents on reservation requests.
SKIPPER:A guest who departs without paying his bill.
SINGLE ROOM:Room with one bed.
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