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ABSTRACT
This research is designed to investigate inter-personal communication and group cohesiveness as a vehicle for organizational performance. This study seeks to know the extent to which an ineffective interpersonal communication and group cohesiveness can create adverse organization problems like stoppage in production or service, employee turnover employee absenteeism and the likes. In the course of carrying out this research work, a survey method was adopted as the research design; samples size of two hundred and twenty-two was derived for the basis of this research work. Questionnaire approach was used in gathering relevant data. The data collected were analyzed with the aid of non-parametric statistical technique (chi-square). The result of the analysis shows that interpersonal communication and group cohesiveness is a promoting factor in organizational performance and also help in solving business oriented problems. It is also a tool for productivity and profitability in an organization. Based on these findings, the researcher recommended that there should be appropriate solution to correct ineffective interpersonal communication and group cohesiveness in an organization in order to have effectiveness. There should also be flow of communication among the staff and management staff in an organization to boast or increase productivity goals and objectives strategically.
TABLE OF CONTENTS
TITLE PAGE – – – – – – – – – i
ABSTRACT – – – – – – – – – – ii
DECLARATION – – – – – – – – – iii
CERTIFICATION – – – – – – – – – iv
ACKNOWLEDGEMENT – – – – – – – – v
TABLE OF CONTENTS – – – – – – – – vi
LIST OF TABLES – – – – – – – – – vii
LIST OF FIGURES – – – – – – – – – viii
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY – – – – – 1
1.2 STATEMENT OF THE PROBLEM- – – – – – 2
1.3 OBJECTIVES OF THE STUDY- – – – – – 3
1.4 SIGNIFICANCE OF THE STUDY – – – – – – 4
1.5 RESEARCH QUESTIONS – – – – – – – 4
1.6 STATEMENT OF HYPOTHESIS – – – – – – 5
1.7 SCOPE OF THE STUDY/LIMITATION OF THE STUDY – – 6
1.8 DEFINITION OF RELATED TERMS – – – – – 6
CHAPTER TWO:
REVIEW OF RELATED LITERATURE
2.1 CONCEPTUAL FRAMEWORK- – – – – – – 8
2.2 THEORETICAL FRAMEWORK – – – – – – 14
2.3 EMPIRICAL REVIEW – – – – – – – – 20
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 RESEARCH DESIGN – – – – – – – – 25
3.2 POPULATION OF THE STUDY – – – – – – 26
3.3 SAMPLE AND SAMPLING TECHNIQUES – – – – – 26
3.4 QUESTIONNAIRE DESIGN – – – – – – – 28
3.5 SOURCES AND METHODS OF DATA COLLECTION – – 28
3.6 DATA ANALYTICAL METHOD – – – – – – 30
3.7 RELIABILITY AND VALIDITY – – – – – – 31
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 DATA PRESENTATION – – – – – – – 33
4.2 DATA ANALYSIS – – – – – – – – 34
4.3 TESTING OF HYPOTHESIS – – – – – – – 39
4.4 DISCUSSION OF FINDINGS – – – – – – – 40
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 SUMMARY- – – – – – – – – – 44
5.2 CONCLUSION – – – – – – – – – 46
5.3 RECOMMENDATIONS – – – – – – – – 47
REFERENCES – – – – – – – – 49
APPENDIX I – – – – – – – – – 52
APPENDIX II – – – – – – – – 54
LIST OF TABLES
Table 4.1: Questionnaire Administered and Retrieved – – 33
Table 4.2: Interpersonal Communication and group cohesiveness contribute to solving business oriented problems – – – 35
Table 4.3: Interpersonal Communication and group cohesiveness a tool for productivity in an organization – – – – – – 35
Table 4.4: Effective Interpersonal Communication and group cohesiveness a tool for organizational performance – – – 36
Table 4.5: Factors that enhance effective Interpersonal Communication and group cohesiveness in an organization – – – – 37
Table 4.6: Interpersonal Communication and group cohesiveness and its awareness to employers and employees – – – – – 38
LIST OF FIGURE
Fig. 2.1 A Conceptual Framework showing the relationship between interpersonal communication and group Cohesiveness – – 9
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The study of interpersonal communication has been an important activity and looks a variety of elements that contributes to group cohesiveness.
The development of communication through one’s lifetime is crucial because it is required in almost every aspect of human life which is beyond group cohesiveness.
No man is an island of his own, this is because it is man’s nature to communicate whether in the primitive world or in modern times, in homes, group, churches, schools, markets, vehicle internet and business organizations etc wherever there are people, there must be communication.
Interpersonal communication helps to break the barrier of formal relationships, generate warmth and create harmony essential for increased productivity. It is therefore a very significant form of communication. (Sybril et al 1990).
All successful personalities start their interpersonal journey by maintaining a healthy relationship through communicating with others. This attributes makes them positive people who interrelate positively with all around them.
Moreso, a kind of communication and relations tends to influence an individual responses to people therefore consequent interaction result to groups and individuals placing expectation in one another. This expectation could be compatible or incompatible.
1.2 STATEMENT OF THE PROBLEM
Many organizations have failed because the interpersonal and group needs are not adequately satisfied.
Experience has shown that most managers do not pay closer attention to the way they interact with their subordinates, peers, supervisor and even customers, this has often produced results that are unfavourable in the organization.
The study seeks to know the extent to which an interpersonal communication and group cohesiveness can create adverse organizational problem like stoppage in production, employee turnover, employee absenteeism.
1.3 OBJECTIVES OF THE STUDY
The purpose of this study is to investigate effective interpersonal communication relation and group cohesiveness vehicle for organizational performance a tool for productivity. Other specific objectives to be accomplished includes:
1. To investigate the degree to which interpersonal communication and group cohesiveness contributes to the solving of business oriented problems.
2. To establish the probability of solving these problems through effective interpersonal behaviour and group cohesiveness a tool for organizational performance.
3. To assess the role of effective interpersonal communication and group cohesiveness, a tool for productivity in an organization.
1.4 SIGNIFICANCE OF THE STUDY
From the findings of this study, useful suggestions and recommendations will be made for both management and staff on how effective interpersonal communication and group cohesiveness can attest organizational performance by all management levels in order to attain their aims and objectives in the organization.
To compare and contrast the work of past researchers and know the change in the modern times in regards to interpersonal communication and group cohesiveness.
And also through this study, the research will benefit as the study will offer an indepth knowledge of how interpersonal communication and group cohesiveness affect the performance of an organization.
1.5 RESEARCH QUESTIONS
1. To what extent does effective interpersonal communication and group cohesiveness contribute to solving business oriented problems?
2. Is effective interpersonal communication and group cohesiveness a tool for organizational performance?
3. Does effective interpersonal communication and group cohesiveness provide awareness to employees and employers in the establishment?
4. To what extent is interpersonal relation and group cohesiveness a tool for production in an organization?
1.6 STATEMENT OF HYPOTHESIS
Hypothesis is a tentative or conjectural statement of the relationship between two or more variables.
Hypothesis can be stated in either ways null or alternate, but for the purpose of this work, null hypothesis shall be use to understand the degree of relationship between variable in this work.
The research hypothesis are as follows:
Ho:There is no significant relationship between effective interpersonal communication and group cohesiveness and organizational stability.
H1:There is significant relationship between effective interpersonal communication and group cohesiveness performance.
1.7 SCOPE OF THE STUDY/LIMITATION OF THE STUDY
The study is limited to manufacturing firms in Port Harcourt which includes Nigerian Bottling Company and Nigeria Flour Mill, the area includes manpower development a tool for productivity.
LIMITATION OF THE STUDY
The most limiting factor encountered in course of carrying out the research work is lack of fund and materials.
And also the duration required for the completion is too short, hence a difficult task due to the fact that some materials were not available at the time of writing.
1.8 DEFINITION OF RELATED TERMS
Cohesiveness: The act or state of sticking together (cohesion) in unity.
Communication:The transmission of information which involve exchange of acts, thoughts, values, judgments and options which can take many forms like fact to face conversation, telephone calls, letters etc.
Group: A number of people or things that are together in the same place or that are connected in the same.
Interpersonal: Connected with relationship between two or more people.
Organization: An organization is the collection of people bound by common interest to achieve a set objective.
Performance: How well or badly you do something, how well something works.
Productivity: A measure of the output of an organization.
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