A COURIER MANAGEMENT SYSTEM

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(CASE STUDY OF DHL OF PORT-HARCOUT)

ABSTRACT

One can not only enjoy the benefits of a global market, with a wider range of varieties and available options from which to choose, but also people in different parts of the world will be able to share in the experience of the rich cultural, technological and even economical heritage peculiar to other areas,with distance not been a barrier. Business transactions are enhanced and better results are achieved. The courier company, vested with this responsibility on ensuring safe and speedy transfer of items from one part of the world to the other, invariably needs to employ adequate technology in ensuring that this goal is met. Each courier company has its area of coverage, and will have a branch office in every major city within its scope. Currently there are those that cover almost all, if not all parts of the world. But whether or not the coverage area is just within a particular country or the world, the need arises for an efficient system with which to manage the daily business of receiving, transferring and delivering items from one place to another.

TABLE OF CONTENTS

TITLE PAGE………………………………………………………………………………………………………………i

DECLARATION………………………………………………………………………………………………………..ii

CERTIFICATION……………………………………………………………………………………………………..iii

DEDICATION…………………………………………………………………………………………………………..iv

AKNOWLEGEMENT…………………………………………………………………………………………………v

ABSTRACT………………………………………………………………………………………………………………vi

TABLE OF CONTENT……………………………………………………………………………………….vii-viii

LIST OF TABLES……………………………………………………………………………………………………..ix

LIST OF FIGURES……………………………………………………………………………………………………..x

CHAPTER ONE

BACKGROUD OF THE STUDY

1.1 INTRODUCTION………………………………………………………………………………………………1

1.2 STATEMENT OF THE PROBLEM……………………………………………………………………..2

1.3 SIGNIFICANCE OF THE STUDY……………………………………………………………………….2

1.4 SCOPE OF THE STUDY…………………………………………………………………………………..2

1.5 OBJECTIVES OF THE STUDY…………………………………………………………………………..3

1.6 DEFINITION OF TERMS……………………………………………………………..3-4

CHAPTER TWO

LITERATURE REVIEW

2.1 INTRODUCTION…………………………………………………………………………………………….5-6

2.2 COURIER…………………………………………………………………………………………………………..6

2.2.1 COURRIER BEFORE THE INDUSTRIAL ERA…………………………………………………..7

2.2.2 TYPES OF COURIER………………………………………………………………………………………..7

2.3 ROLE OF COMPUTER IN COURIER INDUSTRY…………………………………………..8-10

2.4 COURIER MANAGEMENT SOFTWARE………………………………………………………10-11

CHAPTER THREE

SYSTEM ANALYSIS AND DESIGN

3.1 RESEARCH METHODOLOGY………………………………………………………………………….12

3.2 ANALYSIS…………………………………………………………………………………………………..12-15

3.3 SYSTEM DESIGN……………………………………………………………………………………………..15

3.3.1 DATABASE DESIGN……………………………………………………………………………………….18

3.4 ALGORITHMIC DESIGN……………………………………………………………………………..20-23

3.5 FLOWCHART………………………………………………………………………………………………24-32

CHAPTER FOUR

IMPLEMENTATION AND DESIGN

4.1PROGRAMMING PLATFORM……………………………………………………………………..33-34

4.2 SYSTEM REQUIREMENTS/SPECIFICATIONS…………………………………………….34-35

4.3 LIMITATION OF CODE……………………………………………………………………………….35-36

4.4 THE DISCUSSION OF RESULT AND FINDINGS………………………………………….36-37

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

5.1 SUMMARY………………………………………………………………………………………………………38

5.2 CONCLUSION……………………………………………………………………………………………..38-39

5.4 RECOMMENDATION……………………………………………………………………………………….39

REFERENCE……………………………………………………………………………………………………………40

APPENDIX “A”………………………………………………………………………………………………………..41

SOURCE CODE……………………………………………………………………………………………41-46

APPENDIX “B”………………………………………………………………………………………………………..47

SAMPLE OUT………………………………………………………………………………………………47-51

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Global village is our world today. There is need for people to interact and share things with ease and less trouble. Information and communication technologies are improving on a daily basis, which tends to make information distribution easier, more efficient and effective. But there is need for other material items to be shared considering the fact that we are in a jet age, hence, speed is the keyword in everything we desire to do. Courier services tends to ensure the transfer of our material goods from source location to target destination at a much faster speed, with ease for the sender.

The set goal of every organisation is efficiency and effectiveness, and these are what ensure the growth of business endeavours. It is therefore important that each organisation will put in place an efficient and effective system of which courier company is inclusive.

The job of a courier company when looked upon superficially might seem simple “Movement of goods from one place to another”. But if studied closely, it is complex than one would imagine. Therefore, it is highly imperative that a proficient courier management system be developed for managing the activities of the courier company in order for increased productivity, efficiency and effectiveness to be ensured.

1.2 STATEMENT OF THE PROBLEM

There are difficulties in the manual system of a courier management system and these factors necessitate a computerized courier management system which will;

Enable people interact and share things with ease and less trouble.
Enhance good management of the activities of the courier company in order for increased productivity, efficiency and effectiveness.

1.3 SIGNIFICANCE OF THE STUDY

A Courier Management System, when developed tends to increase and improve the efficiency, effectiveness and productivity of a courier company. It tends to simplify the work process of recording details of consignments received, dispatched, record keeping etc. which will be adequately handled with which the courier company will get more returns from and attain better customer satisfaction

1.4 SCOPE OF THE STUDY

This work can serve many companies with necessary modifications, but it is limited to the confines of DHL of Port Harcourt.

1.5 OBJECTIVES OF THE STUDY

The objective of this study is to assist in the attainment of:

A designed courier management information system.
The creation of an interface using Visual Basic 6.0 to achieve control of the management system.
A well designed and developed analysis of the modem information system.

1.6 DEFINITION OF TERMS

Courier: A company or employee of a company that transports commercial packages and documents.

Consignment: A batch of goods destined for or delivered to someone

Consignee: Is the party who delivers goods that they own to another party.

Consignor: Is the party who delivers goods that they own to another party.

Source: Is the owner branch from where a consignment originates.

Destination: The city or courier branch where a consignment is to be delivered.

Logistics: Is the process of coordinating and moving resources between one point of origin and the point of consumption in order to meet some requirements

Desk officer: Is the worker at the courier company that accepts the consignment from the consignor.

Manifest:A document listing the consignments transported at a particular time from a courier branch to another

Delivery run sheet: A document carried along by a delivery worker of a courier company containing details of the parcels to be delivered, with a provision for where the receiver will sign to show receipt of items.

Reference number: Is a number given to all the consignments by the courier company for unique identification and record purposes.

Courier management system: Is a computer application created to automate most of the processes of the courier company especially as concerned with the recording of receipts and delivery of goods.

A COURIER MANAGEMENT SYSTEM

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