HUMAN RESOURCE DEVELOPMENT AND ORGANIZATIONAL PRODUCTIVITY (A SURVEY OF SELECTED COMMERCIAL BANKS IN PORT HARCOURT)

Complete Material Cost #3,000

Order for Complete Material now

Abstract

The study was determined to examine the relationship between Human Resources Development and Organizational Productivity in some of selected Money Deposit banks in Port Harcourt. The survey research design was employed for the study. The population is made up of 100 employees selected from operating deposit money Banks in Port Harcourt, Rivers State are as follows: First Bank = 25, Union Bank 25, Zenith Bank = 25 and GT Bank = 25. The Yaro Yemen’s formula was used to determine the sample size of 80. A self designed questionnaire was used for data collection. The Pearson product moment correlation coefficient was used to test the hypotheses. Findings reveal that there is a significant relationship between human resources development and organizational productivity. Based on the findings of the study summary, conclusion and recommendations were made that wages and other financial benefits of employees should be structured and upwardly reviewed by management for employees to improve on their level of productivity, employment of staff must be based on merit by human resource department in order to give room for best hands to work in the organization, management must encourage equity between effort put into the job and promotion to encourage hard work.    

Table of Contents

Title Page    i

Declaration iii

Certification         iv

Dedication  v

Acknowledgements        vi

Abstract      vii

Table of Contents viii

List of Table         x

List of Figures      xi

CHAPTER 1        1

INTRODUCTION         1

1.1 Background of the Study  1

1.2 Statement of Problems      3

1.3 Purpose of the Study         4

1.4 Research Questions 5

1.6 Significance of the Study   6

1.7 Scope of the Study  7

1.8 Definition of terms   8

CHAPTER 2        10

LITERATURE REVIEW        10

2.1Conceptual Framework      10

2.1.1 Concept of Human Resource Development 10

2.1.2 Dimensions of Human Resource Development     13

2.1.3 Approaches to human resource training and development      14

2.1.4 The Need for Human Resources Development     16

2.1.5 Problems, Issues and Trends in Human Resource Management in Nigeria 17

2.1.6 Organizational Productivity     19

2.1.7 Measures of Organizational Productivity    19

2.1.8 Causes of Low Productivity     21

2.1.9 Factor Affecting Productivity  22

2.1.10 Human Resources Development And Organizational Productivity 23

2.2 Theoretical Framework     24

2.2.1 Universalistic Theory     25

2.2.2 Contingency Theory       26

2.2.3 Configurational Theory  27

2.3 Empirical Review    28

CHAPTER 3 …………………..………………..……………………………..31

RESEARCH METHODOLOGY      30

3.1 Research Design      30

3.2 Population of the Study….………………………………………….……31

3.3 Sample and Sampling Techniques        32

3.4 Source and Method of Data Collection 33

3.5 Instrument Design   34

3.6 Data Analytical Method    34

3.7 Reliability and Validity     35

CHAPTER 4        36

DATA PRESENTATION AND ANALYSIS       36

4.1 Data Presentation and Analysis  36

4.2 Data Analysis 37

4.3 Test of Hypothesis  41

4.4 Discussion of Findings      44

CHAPTER 5        47

SUMMARY, CONCLUSION AND RECOMMENDATIONS         47

5.1 Summary       47

5.2 Conclusion     48

5.3 Recommendations   48

References  50

Appendix I 54

Appendix II          55

CHAPTER 1

INTRODUCTION

1.1 Background of the Study

In today’s competitive business world, it is understood that organizations can only compete with their rivals by innovating. Organizations can only innovate by managing their human resources well (Kuvaas, 2006).

Organizational productivity measures how well an organization function and also an indication of efficiency and competition of a single or department.

According to Mali (2008) productivity is seen as a measure of how well resources are brought together in an organization and utilizes for accomplishing a set of result. Productivity is at the highest level of performance with the least expenditure or resources. It is often seen as the relationship between total output/total inputs. The effectiveness of the use of the factors of production to produce goods, and services is commonly referred to as productivity. Human resources development is one on the construct that can enhance organizational productivity.

Human resource has been subject of thought and reflection in the field of management for a long time, only recently, however that the link between organizational competitiveness and human resource development issues, seem to have received attention, where human development has developed different approaches, in identifying the benefit of the perception against the traditional human resource management, which is a drive towards a development Aniagbo (1984).

Human resource is now evolving approach that promotes the use of human, natural and financial resources to improve the economy, the environment and society in an integrated way for the benefit of current and future generations.

Human resource can be defined as the practice of reserving resources for future generation without any harm to the nature and other components of it. Apple (1998) human resource development ties together concern for the carrying capacity of natural systems with the social, political, and economic challenges faced by humanity human resource science is the study of the concepts of human resource development and environmental science. There is an additional focus on the present generations responsibility to regenerate maintain and improve planetary resources for use by future generations.

The greatest asset of any organization is its human resources that ensure that achievement of the company’s goals and objective (source: Human resource Article 2012) it is unfortunate that most company’s organization have neglected the development and management of their chief asset which is human resource (Ogbodo, 2007).

According to Ubeku, (2005) human resources development is the function within an organization that focused on recruitment of management and providing direction for the people who work in the organization. It is also a strategic and comprehensive approach of managing people and the work place culture and environment (Ubeku, 2005). Effective human resource management enables employees to contribute effectively and productively to the overall company direction and the accomplishment of the organization’s goals and objectives (Fatunla, 2000). Human resources development is administrative activities associated with human resources planning, recruitment selection orientation training appraisal motivation and also a functions within an organization that focuses on people (Graham, 1994).

In recent years, it has been noted that good number of business organizations are having poor productivity as a result of lack of effective and efficient human resource. Business is full of uncertainty and the understanding of labour contribution or human resources development is vital for management especially in the areas of boosting organizational competitiveness, productivity and as well its profitability (Ubeku, 1995). From the foregoing therefore, this study seeks to evaluate the relationship between human resources development and organizational productivity in selected money deposit Banks in Port Harcourt.

1.2 Statement of the Problem

Both public and private organizations in Nigeria contribute to the wrong utilization of available human   resources. This is because graduates are employed in areas where they lack expertise. The management of some organization does not seem to know the importance of training and development on organizational competitiveness, Ubeku, (1995). Some management believes that if workers have acquired education, there is no need to train again. Provisions of welfare facilities are not given        adequate attention in some organization despite many policies being put in place to ensure workers productivity and efficiency and to possibly stamp out ethical practices in the public sector especially.

Studies  (Olaniyan  and  Ojo,  2008; Obasan,2011;  Lauren  &  Lin,  2003;  Ongori  and  Nzonzo, 2011;  Lucas,  2005;  Rothwell  and  Kazanas, 2004)  on  manpower  training,  training  needs  and developmental  issues  are  no  longer  a  new  topic  in  the  field  of  human  resource  management, management  practices  and  philosophies  but  in  spite  of  the  attention  and  resources  paid  to the   practice,   it   continues   to   generate   extreme   dissatisfaction   among   employees.   In other words,  limited  studies  have  been  carried  out  regarding  the strategic  role  of human resource development on organizational productivity in  Nigerian banking Industries.   Evidently,  a   gap   exists   in  the   literature   regarding human resources development  and  organizational  productivity  in  the  Nigerian  manufacturing  context,  which  this survey tends to fill. Hence, this study examined how best human resources development can be used for employees to reduce  waste, incessant  level  of  industrial accidents, labour turnover,  lateness to  work, fatigue, and absenteeism in order to ensure productivity in the banking industries.

1.3 Purpose/Objectives of the Study

The main purpose of the study is to examine the relationship between human resources development and organizational productivity. The specific objective is as follows:

  1. To examine the relationship between staff training and efficiency in selected commercial Banks in Port Harcourt.
  2. To examine the relationship between staff development and effectiveness in selected commercial Banks in Port Harcourt.
  3. To examine the relationship between coaching and market share in selected commercials Banks in Port Harcourt.
  4. To examine the relationship between staff training and effectiveness in selected commercial Banks in Port Harcourt.
  5. To examine the relationship between staff development and market share in selected commercial Banks in Port Harcourt.
  6. To examine the relationship between coaching and efficiency in selected commercial Banks in Port Harcourt.

1.4 Research Questions

The following question shall be use in the course of this research study.

  1. To what extent does staff training and efficiency relate in selected commercial Banks in Port Harcourt?
  2. What is the extent to which staff development relate effectiveness relate in selected commercial Banks in Port Harcourt?
  3. To what extent does coaching and market share associate in selected commercial Banks in Port Harcourt?
  4. To what extent staff training associate effectiveness in selected commercial Banks in Port Harcourt?
  5. What is the extent to which staff development relate with market share in selected commercial Banks in Port Harcourt?
  6. What is the relationship between coaching and efficiency in selected commercial Banks in Port Harcourt?

1.5 Research Hypotheses

The following research hypotheses are postulated to guide the study:

HO: There is no significant relationship between staff training and efficiency in selected commercial Banks in Port Harcourt.

HO: There is no significant relationship between staff development and effectiveness in selected commercial Banks in Port Harcourt.

HO: There is no significant relationship between coaching and market share in selected commercial Banks in Port Harcourt.

HO: There is no significant relationship between staff training and effectiveness in selected commercial Banks in Port Harcourt.

HO: There is no significant relationship between staff development and market share in selected commercial Banks in Port Harcourt.

HO: There is no significant relationship between coaching and efficiency in selected commercial Banks in Port Harcourt.

1.6 Significance of the Study

The study will be beneficial to all service organization especially the banking sectors as it emphasized  the  need  and  encourage  the  establishment  of  policy  guidelines  on  the  efficient and  effective  human resources development.

The  study  shall  have  a  great  impact  on individuals,  organization  and  the society  at  large.  Subsequently, it will enhance good suggestions for achieving better performance through an effective training/development programmes. Moreover, the study shall provide framework which will assist business organization  and  the  society  as  a  whole  on  how  to  evolve  an  enduring  training  program capable  of  achieving  the  desired  result  for  an  organization.

It will help managers of various organizations to generate ideas and solution to problems based on the best way to run training in their organization in order to achieve desired goals and objectives. It will equally be useful to small  scale  business,  large  corporations, management and  consultants,  practitioners, and universities, college of education and to the government.

It will also help researchers to know more about the relevance of human resources development as it enhance organizational productivity.

Finally, it will  be  of  great  value  to management,  researchers,  investors,  government  and students  as  a point of reference and will equally form the basis for further research study.

1.7 Scope of the Study

The study is delimited under the following heading: content scope, geographical scope and unit of analysis.

Content Scope: The content scope of this study involves an investigation to ascertain the relationship between human resources development and organizational productivity. The independent variable is human resources development measured by staff training, staff development and coaching. While dependent variable is organizational, productivity is measured by efficiency, effectiveness and market share.

Geographical Scope: This study is delimited in Port Harcourt Metropolis, Rivers State with special reference to some selected money deposit Banks in Port Harcourt.

Unit of Analysis: The unit of analysis in this research involves the individuals at the time of carrying out the study.

This study involves an investigation of job enrichment in relation to employee commitment; hence it is a micro level study.

1.8 Definition of terms

COACHING

Coaching can provide an array of benefits for organizations of all sizes, especially small businesses. When conducted in an efficient and productive manner, coaching and mentoring provides employees a way to connect, learn and grow within the company and along their own career paths.

EFFECTIVENESS

Effectiveness is defined in many ways depending on the organizations goals and objectives in today’s market and also is dependent on the industry. An effective organization entails balanced values, commitment, culture, communication, partnering, collaboration, innovation and risk, and competitive passion.

EFFICIENCY

It is the ability to avoid wasting materials and time in doing something or in producing a desired result. In a more general sense, it is the ability to do things well, successfully, and without waste. In more mathematical or scientific terms, it is a measure of the extent to which input is well used for an intended task or function.

It explains that development concerns with the improvement of employee’s competencies in preparation for future jobs. It is a long-term educational process, utilizing managerial personnel for general purposes.

HUMAN RESOURCES DEVELOPMENT

Human resource is systematic process of training and growth, by which individual gain apply knowledgeable insight and attitude to manage organization, work effectively.

MARKET SHARE

It represents the proportion of an industry or market’s total sales that is earned by a particular company over a specified time period. Market share is calculated by taking the company’s sales over the period and dividing it by the total sales of the industry over the same period.

ORGANIZATIONAL PRODUCTIVITY

Organizational productivity (output /input). Organizational productivity measures how well an organization function and also an indication of efficiency and competition of a single or department.

STAFF TRAINING

Staff training is a planned effort by an organization to facilitate the learning of job related to knowledge and skills by its employees to improve employee’s performance and further organizational goals.

STAFFS DEVELOPMENT

Development takes the form of learning activities that prepare people to exercise wider or increased responsibilities.

Complete Material Cost #3,000

Order for Complete Material now